COMPUTER REPAIR AND DATA RECOVERY
SERVICE AGREEMENT
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Data
The Customer is responsible for data backup before repair. Technology Masters is NOT responsible for data loss for any reason including: a. In the event of a computer failure while in service. b. In the event the hard drive is formatted to repair the operating system. c. In the event the media that data was being transferred to is found to be faulty. Technology Masters is NOT responsible for the condition of the data transferred/recovered before or after diagnostics and repair. Technology Masters reserves the right to erase the computer's hard drive to ensure proper repair of the unit by eliminating software as a variable whenever Technology Masters deems it necessary. Technology Masters is NOT responsible for virus infections of the unit or any security compromises to the unit, including compromises due to weak passwords after the date of repair. Software Software errors, data recovery/transfer, or corruption that cause poor performance or loss of data or functionality of the computer is NOT covered by the Technology Masters Service Agreement. The customer is responsible for determining application compatibility with any operating system they've enlisted Technology Masters to install or upgrade to. Security The customer is responsible for ensuring secure password(s) on the system. The customer is responsible for updating definitions to antivirus software and applying security patches to the operating system after the date of repair of the unit. Technology Masters is NOT responsible for virus infections of the unit or any security compromises to the unit, including compromises due to weak passwords after the date of repair. Equipment Technology Masters is NOT responsible for equipment left in service for over three months from the time of the unit's entry into service, regardless of the state of repair. Technology Masters is NOT responsible for notifying you, the customer, in the event your equipment is being disposed of when said equipment has been uncollected for over 3 months. Technology Masters is NOT responsible for the condition or failure of hardware prior to, during, or after repair. Technology Masters is authorised to retain any equipment brought in for service until full payment is collected and processed. Technology Masters is authorised to perform diagnostics and repairs in accordance with necessary standard procedures. |
